> ## Documentation Index
> Fetch the complete documentation index at: https://redo-44af351d-docs-return-item-identifiers-endpoint.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Flexport

> Connect Flexport to Redo for automated return processing

export const integrationProvider_0 = "Flexport"

## What is Flexport?

Flexport is a global logistics platform that provides end-to-end supply chain services, including warehousing, fulfillment, and freight forwarding for e-commerce businesses. Flexport offers visibility and control across the entire supply chain from factory to customer.

**Primary Purpose:** Flexport delivers comprehensive logistics and fulfillment services for e-commerce brands, combining freight forwarding, warehousing, and last-mile delivery. The platform provides real-time inventory visibility, order fulfillment, and warehouse management capabilities for businesses that need integrated supply chain solutions.

## What Does the Integration Do?

When a customer initiates a return through Redo, the system automatically creates an RMA (Return Merchandise Authorization) in Flexport via the [Flexport Logistics API](https://logistics-api.flexport.com/logistics/api/2023-10) (version `2023-10`), notifying the warehouse that items are being returned. This ensures your warehouse team knows exactly what's coming back and can prepare to receive and process the items efficiently.

Products are mapped using SKUs, and tracking information (carrier and tracking number) is sent to the warehouse to help staff match returns to the correct shipment. The integration is location-aware — if you have multiple Flexport fulfillment centers, returns are routed to the correct warehouse based on the shipping location that fulfilled the original order.

## How to Set It Up

Follow these steps to configure the Flexport integration with Redo.

### Prerequisites

Before you begin, ensure you have:

<AccordionGroup>
  <Accordion title="Active Flexport Account" icon="circle-check">
    You must have an active Flexport account with fulfillment services enabled.
  </Accordion>

  <Accordion title="Flexport API Access Token" icon="key">
    You need a Flexport Logistics API access token for authentication. Navigate to your Flexport account's API settings to generate or copy your access token.
  </Accordion>

  <Accordion title="Products and Orders Synced to Flexport" icon="box">
    Your products and orders must already be synced to Flexport, typically through your e-commerce platform. Returns cannot be created for products or orders that don't exist in Flexport's system.
  </Accordion>

  <Accordion title="Administrative Access to Redo" icon="key">
    You need administrative access to your Redo merchant dashboard to configure integrations.
  </Accordion>
</AccordionGroup>

### Configuration Steps

<Steps>
  <Step title="Obtain Flexport API Access Token">
    Log into your Flexport account, navigate to API settings, and generate or copy your access token.
  </Step>

  <Step title="Navigate to Integrations">
    Go to **Settings** > **Returns & Claims** > **Integrations** in your Redo dashboard and locate the **Flexport** card.
  </Step>

  <Step title="Connect Flexport">
    Click **Connect** on the Flexport integration card.
  </Step>

  <Step title="Enter Connection Details">
    In the configuration form, provide:

    * **Access Token** (required): Your Flexport Logistics API access token
  </Step>

  <Step title="Test the Integration">
    Create a test return to verify the integration is working correctly:

    1. Initiate a test return through your Redo return portal
    2. Generate a return shipping label
    3. Check the return timeline in the Redo dashboard for a Flexport RMA creation entry
    4. Verify the RMA appears in Flexport with correct order linkage, products, quantities, and tracking information
  </Step>
</Steps>

## How Long Does It Take?

### Setup Timeline

| Step                | Time              | Description                                       |
| ------------------- | ----------------- | ------------------------------------------------- |
| Obtain Access Token | 2-5 minutes       | Generate or copy token from Flexport API settings |
| Configure in Redo   | 2-5 minutes       | Enter access token and save configuration         |
| First Return Test   | 5-10 minutes      | Create test return and verify RMA in Flexport     |
| **Total Setup**     | **10-20 minutes** | Complete setup for most merchants                 |

### Operational Timing

<Steps>
  <Step title="RMA Creation">
    **Real-time (1-3 seconds)** after return is processed and shipping label is generated.
  </Step>

  <Step title="Warehouse Processing">
    **Varies by warehouse SLA**, typically 1-3 business days depending on your agreement with Flexport.
  </Step>
</Steps>

## Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact **[support@getredo.com](mailto:support@getredo.com)**.

For issues with {integrationProvider_0} access, API credentials, or warehouse operations, contact your {integrationProvider_0} account manager or support team.